1. About us
This website is operated by Tuana Leather Limited, a company registered in England and Wales under company number 12437776, whose registered office is at 10 Southfield Road, Enfield, London EN3 4BY. You can contact us at contact@tuanaleather.co.uk or on +44 7748 924671.
2. These terms
By placing an order you agree to these terms. Please read them before ordering.
3. Our products
We sell leather jackets and related outerwear, which we source and import from suppliers in Turkey. Product images are illustrative and colour may vary slightly between screens. Because leather is a natural material, small differences in grain and shade between items are normal and are not faults.
4. How a contract is formed
Your order is an offer to buy. A contract is formed only when we send you an email confirming that your order has been dispatched. If we cannot accept your order, for example because an item is out of stock or we have identified a pricing error, we will tell you and refund any payment in full.
To place an order, add items to your basket, go to checkout, enter your details, choose a payment method, tick the box to accept these terms and click the order button. You can review your basket and correct any errors in your details at any time before you click the order button. We will email you a confirmation of your order. We keep a record of your order, but these terms are not filed separately for you, so please save or print a copy. Contracts are concluded in English.
5. Prices
Prices are in pounds sterling and are shown on each product page. We are not registered for VAT, so no VAT is charged on our prices. We may change prices at any time, but a change does not affect an order we have already accepted.
6. Payment
Payment is taken when you place your order, by the methods shown at checkout. Card, Apple Pay, Google Pay, Amazon Pay and Link payments are processed by our payment provider, Stripe. If you choose Klarna, your payment arrangement is with Klarna, not with us, and is subject to Klarna’s own terms and to status checks, which may include a credit check. Paying Klarna late may affect your credit file. We are not a lender.
7. Delivery
Please see our Delivery and Shipping page. Risk in the goods passes to you on delivery.
8. Cancellation and returns
Please see our Returns and Refunds page, which sets out your statutory right to cancel.
9. Our liability
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the goods. Otherwise, we are not liable for losses that were not foreseeable when the contract was made.
10. Events outside our control
We are not liable for delays or failures caused by events outside our reasonable control. We will contact you as soon as possible, and you may cancel and receive a refund for any goods not delivered.
11. Complaints
Please contact us at contact@tuanaleather.co.uk. We aim to respond within one working day. If we cannot settle your complaint, we will tell you in writing the details of a certified alternative dispute resolution (ADR) provider and whether we are willing to use it. You may also bring a claim in the courts.
12. Governing law
These terms are governed by the law of England and Wales, and disputes may be brought before the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country.