Your right to cancel
If you are a consumer, you have the right to cancel your order within 14 days of the day you, or someone you nominate, receive the goods, without giving a reason. This right is given to you by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, tell us clearly in writing before the 14 days end, by email to contact@tuanaleather.co.uk or by post to Tuana Leather Limited, 10 Southfield Road, Enfield, London EN3 4BY.
Returning the goods
After telling us you wish to cancel, you must send the goods back within 14 days. Please return the goods unworn and in their original condition, with any tags still attached. Your right to cancel does not depend on this, but we may reduce your refund to reflect any loss in value caused by handling the goods more than was necessary, as explained below.
Return postage and proof of return
Where you cancel because you have changed your mind, you are responsible for sending the goods back to us and for the cost of return postage. Please use a tracked service and keep your proof of postage. It is your responsibility to show that the goods were sent back to us: if you cannot provide proof of postage, we will only issue a refund once the goods have reached us. We may reduce the refund to reflect any loss in value caused by handling the goods more than was necessary to establish their nature, characteristics and functioning.
Refunds
We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. Refunds are made to the original payment method. We refund the price of the goods and the standard delivery cost you paid, if any.
Faulty or misdescribed goods
Your legal rights under the Consumer Rights Act 2015 are not affected by this policy. If goods are faulty, not as described, or not fit for purpose, then within 30 days of delivery you may reject them and ask for a full refund. After 30 days, or earlier if you prefer, you may ask for a repair or a replacement. If a repair or replacement is not possible, or does not fix the problem, you may ask for a price reduction or reject the goods for a refund. If you reject the goods more than six months after delivery, the refund may be reduced to reflect your use of them. A fault that appears within six months of delivery is presumed to have been present on delivery unless we show otherwise. Where goods are faulty, we pay the cost of returning them.
Cancellation notice
You may use the following wording, but you do not have to: To Tuana Leather Limited, 10 Southfield Road, Enfield, London EN3 4BY, contact@tuanaleather.co.uk. I hereby give notice that I cancel my contract of sale of the following goods: [description]. Ordered on or received on: [date]. Name: [ ]. Address: [ ]. Signature (only if this notice is sent on paper): [ ]. Date: [ ].