Your right to cancel
If you are a consumer, you have the right to cancel your order within 14 days of the day you, or someone you nominate, receive the goods, without giving a reason. This right is given to you by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, tell us clearly in writing before the 14 days end, by email to contact@tuanaleather.co.uk or by post to Tuana Leather Limited, 10 Southfield Road, Enfield, London EN3 4BY.
Returning the goods
After telling us you wish to cancel, you must send the goods back within 14 days. Goods must be unworn, in their original condition, with any tags still attached.
Return postage
Where you cancel because you have changed your mind, you pay the cost of returning the goods. We recommend using a tracked service and keeping proof of postage, as the goods remain your responsibility until they reach us.
Refunds
We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is earlier. Refunds are made to the original payment method. We refund the price of the goods and the standard delivery cost you paid, if any.
Faulty or misdescribed goods
Your legal rights under the Consumer Rights Act 2015 are not affected by this policy. If goods are faulty, not as described, or not fit for purpose, then within 30 days of delivery you may reject them and ask for a full refund. After 30 days you may ask for a repair or a replacement, and a refund if neither is possible. Where goods are faulty, we pay the cost of returning them.
Cancellation notice
You may use the following wording, but you do not have to: To Tuana Leather Limited, 10 Southfield Road, Enfield, London EN3 4BY, contact@tuanaleather.co.uk. I hereby give notice that I cancel my contract of sale of the following goods: [description]. Ordered on or received on: [date]. Name: [ ]. Address: [ ]. Date: [ ].